Feedback

Knowledge Base

  1. Customer Service 

    1. What if a customer calls me with complaints, or questions after the delivery is completed?
    2. Courier Support Contact Information
  2. Delivery Ins and Outs 

    1. What about alcohol/tobacco deliveries?
    2. What cities do not allow alcohol/tobacco deliveries?
    3. What other items are we not allowed to deliver?
    4. What if a customer contacts me to change the details of an ongoing delivery?
    5. Whose name will the food delivery be under?
  3. Getting Started 

    1. Why Postmates?
    2. How long does an orientation session last?
    3. Is there a dress code?
    4. Am I guaranteed a job?
    5. Do I have to bring my bike to Orientation?
  4. Payment and Cash Jobs 

    1. How and when do I get paid?
    2. What about cash only deliveries?
    3. Can I get proof of income?
    4. What if I take a cash job, and don't have enough cash?
    5. How and I reimbursed for cash only jobs?
  5. Safety and Liability 

    1. What if I can't find my pre-paid card?
    2. What if I'm involved in a collision during my shift
    3. iPhone Liability
  6. Scheduling and Vacation Time 

    1. What if I'm going out of town, or on vacation?
    2. Do I need to contact Postmates if I want to change from a bike to a car, or vice-versa
    3. Why should I sign up for shifts?
    4. What if I'm going to be late, or absent for my shift?
  7. Technical Issues 

    1. Application and Phone Troubleshooting
    2. I forgot my password, help!
    3. How are deliveries dispatched to me?
    4. Why did the application change my courier status to Off Duty?
  8. All articles 

    1. Why Postmates?
    2. How and when do I get paid?
    3. What about alcohol/tobacco deliveries?
    4. What if I'm going out of town, or on vacation?
    5. What if I can't find my pre-paid card?
    37 articles 

Feedback and Knowledge Base